All Sales are Final on original artwork, this includes animation cels, drawings or custom orders.
If artwork arrives damaged, please contact us within 5 days of receipt. Please note that original artwork has been used in production and may have small scratches on cels or slight creases in drawings. This is normal wear and tear.
How to Return
To initiate a return, you must contact us within 48 hours of receipt for a full refund. Customer is responsible for any and all return shipping costs. Artwork and frame must be in original condition for a full refund. A store credit is issued for any returns requested after the 5-day grace period. After ten business days from the date of sale, all sales are final. Custom or commissioned art sales are final. Original artwork and select rare limited edition sales are final.
We do accept returns on limited editions. We must be contacted within 5 days from the date you received your order. Once we have approved the return, the customer is responsible for the cost of shipping the artwork back as well as a 10% restocking fee of the purchase price.
We will not issue a credit or exchange until the returned artwork has arrived in house. If a piece arrives damaged or has a problem please contact us within 3 days of receipt.
We will issue a return label and assist the customer in the return and replacement of the artwork. Please do not send a return without first receiving authorization from us.
Paypal refunds may take 4-5 days to process through Paypal. Credit card refunds usually take 1-2 days to process through Authorize.net. Once a return has begun processing, if 5 days go by without a response from the customer, the return will be canceled. Returns must be processed in a timely manner.
Please note that if a framed item is damaged that is a larger piece or has been shipped internationally, we may issue a refund for the frame cost instead of having the piece shipped back to us and the frame replaced.
All artwork for which customer requests custom framing is subject to the stipulations of the return policy and the cost of framing will be deducted from the total refund or merchandise credit total.
If the shipping package arrives damaged, please do not accept it and notify us immediately by email or call us at 925-980-9547 for assistance